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If you are yet to receive your discount code after signing up to our newsletter, please double check your spam/junk emails. We&apos;re finding a lot of codes are ending up in there!&#xA0;Discount codes are not combinable with any other offer including Free Gift With Purchases, other discount codes, sale items, purchase of gift cards and free shipping promos.Discount codes are also switched off during exclusive sale periods like Black Friday. Please check that the discount code you are trying to apply doesn&apos;t have a minimum spend, is valid and doesn&apos;t have any other requirements in the terms of use.Checked all of the above and it&apos;s still not working? Email our team along with a screenshot of your full shopping cart page to <a href="mailto:ukoffice@budgysmuggler.com.au">ukoffice@budgysmuggler.com.au</a>&#xA0;

If you are yet to receive your discount code after signing up to our newsletter, please double check your spam/junk emails. We're finding a lot of codes are ending up in there!. Discount codes are not combinable with any other offer including Free Gi

First Time Buyer Discount code

Discount codes

Do you offer refund or exchanges?

How do I return an item/s?

What happens next?

What if I received the wrong item / a faulty item?

What can I return/exchange?

How do I change the resolution on my return (i.e exchange to a refund) ?

Returns

When will my order be dispatched?

How do I cancel my order

How do I change an item / shipping option in my order?

My order is missing an item or items

Where is my order?

What payment options are available?

My Order

What is your shipping policy?

How do I track my order

What if my package gets lost or arrives damaged?

My delivery is missing an item or items..

Shipping

FAQ Custom Smugglers

Custom Smugglers

How does it work?

Can I get my Custom/DIY order sooner?

How long will it take to arrive?

I want to add an image to my design, what are the requirements?

I want to add an image to my design, but I don't want it to include the background it has.

I'm having troubles with the online DIY builder.

Can you make changes to my DIY design after I have submitted my order?

DIY Custom Orders

General Discount Code Info

My discount isn't applying

How often do you restock?

Kids sizing

I like a design or item that's available on your AU/FR website, but I can't see it here on the UK website..

First Time Buyer Discount codeUpdated 15 days ago