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Our production Smugglers in Sydney will work their hardest to get your items made&#xA0;within 4-5 weeks*. Then they will be shipped to you from our London office.You will receive emails updating you on the progress of your order at each step.*This is an ETA only and may increase during peak periods

Our production Smugglers in Sydney will work their hardest to get your items made within 4-5 weeks*. Then they will be shipped to you from our London office. You will receive emails updating you on the progress of your order at each step. *This is an

How long will it take to arrive?

DIY Custom Orders

Do you offer refund or exchanges?

How do I return an item/s?

What happens next?

What if I received the wrong item / a faulty item?

What can I return/exchange?

How do I change the resolution on my return (i.e exchange to a refund) ?

Returns

When will my order be dispatched?

How do I cancel my order

How do I change an item / shipping option in my order?

My order is missing an item or items

Where is my order?

What payment options are available?

My Order

What is your shipping policy?

How do I track my order

What if my package gets lost or arrives damaged?

My delivery is missing an item or items..

Shipping

FAQ Custom Smugglers

Custom Smugglers

How does it work?

Can I get my Custom/DIY order sooner?

I want to add an image to my design, what are the requirements?

I want to add an image to my design, but I don't want it to include the background it has.

I'm having troubles with the online DIY builder.

Can you make changes to my DIY design after I have submitted my order?

First Time Buyer Discount code

General Discount Code Info

My discount isn't applying

Discount codes

How often do you restock?

Kids sizing

I like a design or item that's available on your AU/FR website, but I can't see it here on the UK website..

How long will it take to arrive?Updated 14 days ago