DIY Custom Orders
How does it work?
Easy! Simple add one (or more) of our DIY design template items to your shopping cart (make sure you have selected the correct size) and click on the 'customise' button to bring your Smuggling dreams to life!. If you need human help creating your des
Can I get my Custom/DIY order sooner?
Not always, but depending on volume coming through the pipeline, we might be able to get them through faster than the ETA you've been given - a rush fee of 30% may apply. During our factory peak period from October-December, we are unable to accomoda
How long will it take to arrive?
Our production Smugglers in Sydney will work their hardest to get your items made within 4-5 weeks*. Then they will be shipped to you from our London office. You will receive emails updating you on the progress of your order at each step. *This is an
I want to add an image to my design, what are the requirements?
To cover the full area of the design, you will need an image of 3800px x 2600px @300dpi. Uploaded images should be either jpg, gif, png, ai, pdf or svg. Our printers print in CMYK. Florescent colours may not come out as bright as expected. Note that
I want to add an image to my design, but I don't want it to include the background it has.
Some smart phones may have a crop feature, or there are free options online to crop your image/s. All images will need to be cropped and edited before they are inserted onto your DIY design. They will be printed exactly as you have inserted them into
I'm having troubles with the online DIY builder.
If you are getting confusing messages about your design, sorry for this, the design portal we use is utilised by multiple brands across multiple products, so sometimes the messaging may not quite correlate. As long as your design looks how you want i
Can you make changes to my DIY design after I have submitted my order?
No, sorry. Once your order has been paid for, it is sent to the factory to be printed. No changes can be made. If you need to change a size or amend your design, the order will need to be cancelled (and a fee charged) and a new order will need to be