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Double check that the item/s you are missing are not:<ul><li>Made-to-order</li><li>Custom</li><li>DIY</li></ul>As these items will take around 5 weeks to make at our factory before they can be dispatched, and other items on your order may be dispatched separately.None of the above? Please reach out to our team - <a href="mailto:ukoffice@budgysmuggler.com.au">ukoffice@budgysmuggler.com.au</a>&#xA0;

Double check that the item/s you are missing are not:. As these items will take around 5 weeks to make at our factory before they can be dispatched, and other items on your order may be dispatched separately. None of the above? Please reach out to ou

My order is missing an item or items

My Order

Do you offer refund or exchanges?

How do I return an item/s?

What happens next?

What if I received the wrong item / a faulty item?

What can I return/exchange?

How do I change the resolution on my return (i.e exchange to a refund) ?

Returns

When will my order be dispatched?

How do I cancel my order

How do I change an item / shipping option in my order?

Where is my order?

What payment options are available?

What is your shipping policy?

How do I track my order

What if my package gets lost or arrives damaged?

My delivery is missing an item or items..

Shipping

FAQ Custom Smugglers

Custom Smugglers

How does it work?

Can I get my Custom/DIY order sooner?

How long will it take to arrive?

I want to add an image to my design, what are the requirements?

I want to add an image to my design, but I don't want it to include the background it has.

I'm having troubles with the online DIY builder.

Can you make changes to my DIY design after I have submitted my order?

DIY Custom Orders

First Time Buyer Discount code

General Discount Code Info

My discount isn't applying

Discount codes

How often do you restock?

Kids sizing

I like a design or item that's available on your AU/FR website, but I can't see it here on the UK website..

My order is missing an item or itemsUpdated 14 days ago