My Order
When will my order be dispatched?
We expect all stock orders to be dispatched from our warehouse within 1-2 business days from purchase. We apologise for any unexpected delays around peak/sale times. If you have ordered a custom, made-to-order or DIY product, please be aware that the
How do I cancel my order
Contact our customer service team as soon as possible by either calling us on +44 7427 878 789, or emailing us, [email protected]. Please include your order number and the reason for cancellation in your message. Orders can only be cancel
How do I change an item / shipping option in my order?
Contact our customer service team as soon as possible by either calling us on +44 7427 878 789, or emailing us, [email protected]. Please include your order number. Orders can only be amended before they have been dispatched. If your orde
My order is missing an item or items
Double check that the item/s you are missing are not:. As these items will take around 5 weeks to make at our factory before they can be dispatched, and other items on your order may be dispatched separately. None of the above? Please reach out to ou
Where is my order?
If your order has been dispatched, you can check on the tracking via:. If you have ordered a made-to-order or custom item, please expect 5 weeks production time at our factory before your order is dispatched. If the estimated delivery time has passed
What payment options are available?
We offer a stack of ways to pay including:Visa, Mastercard, Apple Pay, Shop Pay, Google Pay, AMEX, Union Pay, and PayPal.