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So sorry about that!Head over to our <a data-mce-fragment="1" data-mce-href="https://budgysmuggler.com.au/a/service" href="https://budgysmuggleruk.com/a/service?" title="Returns Portal">returns portal</a>&#xA0;select &apos;exchange for another size&apos; and select that you &apos;received the wrong item&apos; as your return reason. You will not have to pay for the shipping!Your submitted exchange request will just need to be checked and approved by a member of our team and then your correct item will be dispatched straight away and you will be emailed a return shipping label to send the incorrect item/s back to us to give them a loving home.

So sorry about that!. Head over to our returns portal select 'exchange for another size' and select that you 'received the wrong item' as your return reason. You will not have to pay for the shipping!. Your submitted exchange request will just need t

What if I received the wrong item / a faulty item?

Returns

Do you offer refund or exchanges?

How do I return an item/s?

What happens next?

What can I return/exchange?

How do I change the resolution on my return (i.e exchange to a refund) ?

When will my order be dispatched?

How do I cancel my order

How do I change an item / shipping option in my order?

My order is missing an item or items

Where is my order?

What payment options are available?

My Order

What is your shipping policy?

How do I track my order

What if my package gets lost or arrives damaged?

My delivery is missing an item or items..

Shipping

FAQ Custom Smugglers

Custom Smugglers

How does it work?

Can I get my Custom/DIY order sooner?

How long will it take to arrive?

I want to add an image to my design, what are the requirements?

I want to add an image to my design, but I don't want it to include the background it has.

I'm having troubles with the online DIY builder.

Can you make changes to my DIY design after I have submitted my order?

DIY Custom Orders

First Time Buyer Discount code

General Discount Code Info

My discount isn't applying

Discount codes

How often do you restock?

Kids sizing

I like a design or item that's available on your AU/FR website, but I can't see it here on the UK website..

What if I received the wrong item / a faulty item?Updated 14 days ago