Returns
Do you offer refund or exchanges?
Yes, we offer refunds and exchanges within 90 days of purchase. To be eligible for a refund or exchange, items must be returned in their original condition, with all tags, hygiene labels (for female products) and packaging intact. Please note that DI
How do I return an item/s?
Please post the unwanted item/s to our warehouse at 26, City Lofts, 112-116 Tabernacle Street, London EC2A 4LE via post. Include in the package a note with :. Once received, our team will process the return/exchange here and send out the new item/s t
What happens next?
We’ll receive your parcel at Budgy HQ and process a full refund. If you are exchanging your item/s you will be charged £5 to cover the cost of shipping your return parcel. You will receive an email when your refund has been processed. Funds will be r
What if I received the wrong item / a faulty item?
So sorry about that!. Head over to our returns portal select 'exchange for another size' and select that you 'received the wrong item' as your return reason. You will not have to pay for the shipping!. Your submitted exchange request will just need t
What can I return/exchange?
The item(s) must be unworn, in its original packaging with swing tag attached and not damaged in any way. We cannot exchange/refund items that have been worn or damaged. For women's pieces, the hygiene label must still be attached. Please note that D
How do I change the resolution on my return (i.e exchange to a refund) ?
We aren't able to make changes to return requests once they have been submitted. If you haven't yet posted your returning item/s back yet, please reach out to our customer service team to cancel your current return request so you may resubmit your re