Give us a buzz between 9am - 5pm Monday to Friday

budgy-smuggler-uk

We expect all stock orders to be dispatched from our warehouse within 1-2 business days from purchase.We apologise for any unexpected delays around peak/sale times.If you have ordered a custom, made-to-order or DIY product, please be aware that these items will take around 5 weeks to make at our factory in Sydney before they are dispatched.

We expect all stock orders to be dispatched from our warehouse within 1-2 business days from purchase. We apologise for any unexpected delays around peak/sale times. If you have ordered a custom, made-to-order or DIY product, please be aware that the

When will my order be dispatched?

My Order

Do you offer refund or exchanges?

How do I return an item/s?

What happens next?

What if I received the wrong item / a faulty item?

What can I return/exchange?

How do I change the resolution on my return (i.e exchange to a refund) ?

Returns

How do I cancel my order

How do I change an item / shipping option in my order?

My order is missing an item or items

Where is my order?

What payment options are available?

What is your shipping policy?

How do I track my order

What if my package gets lost or arrives damaged?

My delivery is missing an item or items..

Shipping

FAQ Custom Smugglers

Custom Smugglers

How does it work?

Can I get my Custom/DIY order sooner?

How long will it take to arrive?

I want to add an image to my design, what are the requirements?

I want to add an image to my design, but I don't want it to include the background it has.

I'm having troubles with the online DIY builder.

Can you make changes to my DIY design after I have submitted my order?

DIY Custom Orders

First Time Buyer Discount code

General Discount Code Info

My discount isn't applying

Discount codes

How often do you restock?

Kids sizing

I like a design or item that's available on your AU/FR website, but I can't see it here on the UK website..

When will my order be dispatched?Updated 12 days ago